Frequently Asked Questions

When will you charge my credit card?

The amount will be hold, once the process completed you will receive an email for conformation, later the amount will be deducted from your credit card.

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What happens in the event of unsatisfactory/expired/wrong sample/missing samples?

According to the Terms and Conditions of Warranty you are able to contact with agent directly


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What are the payment methods available?

At the moment, Payment on receipt only.
Note: Debit/Credit card Payments will be available in the future.

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Is my credit card information safe if I place an order online?

Definitely,We use the latest security and encryption technologies to make sure your information stays private!

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How long will it take for my order to arrive after I make payment?

Members who ship their orders within Saudi Arabia should expect to receive their orders within five (5) to (15) working days upon payment verification depending on the volume of orders received.If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

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How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

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How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@alanssary.com

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How can I change my shipping address?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.


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Do you ship internationally?

Unfortunately no, currently we ship only within the Kingdom of Saudi Arabia. GCC and International shipping will be available in the near future.


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